FAQ | Wellington & Co. Fine Jewelry

Do you do custom work?

Our design experts help you create your fantasy piece from drawing to completion. The process begins with a consultation and quote. We'll create a sketch or CAD-generated design. After approval, we'll create a wax model before crafting the finished piece and adding the final touches with diamonds or gemstones. 

What if the ring I ordered doesn't fit?

Rings purchased from Wellington & Co. Fine Jewelry come with complimentary ring sizing. We will measure your finger and help you determine the correct size. 

How much does it cost to have an engagement ring designed? Can engagement rings be customized or is it cheaper to have a custom ring designed?

Our goldsmiths create a range of customer-designed jewelry, including engagement rings. Prices for customized rings are based on the metals and jewels included in the piece and the complexity of the design. We also offer a wide selection of vintage engagement rings and modern pieces to suit every taste, many of which can be crafted to feature new elements. However, some rings don't allow for resizing or personalization due to their construction. Contact us to learn more about how we can help you choose the perfect engagement ring.

Do you do financing?

Yes, at Wellington & Co. Fine Jewelry we provide special financing options for jewelry at various price points. We work with customers with approved credit to find the perfect financing solution. Contact us or visit us in-store to learn more about our special financing options. 

Is it worth insuring your jewelry? How much should you pay for jewelry insurance? What documents are needed to insure jewelry?

Insuring your jewelry gives you financial protection against various risks, including loss, theft, damage, natural disasters, and more. An updated jewelry appraisal, evaluation, or receipt is recommended when submitting your application.

What's the best way to take care of my jewelry? How often should I clean my jewelry?

Even if you don't wear your jewelry every day, establishing a storage and cleaning routine is essential. When cleaning jewelry, avoid using harsh chemicals. Most jewelry can be cleaned using mild dish detergent and lukewarm water. When storing jewelry, opt for storage solutions that allow you to hang necklaces on individual posts and keep pairs of earrings together. Any storage solution should protect jewelry from scratches and tarnishing and provide easy access to your favorite pieces. Contact us for our expert advice on jewelry cleaning and storage to ensure your jewelry is preserved for lifelong wear.

How do I insure my jewelry?

Some homeowner's policies have a provision to cover a portion of jewelry stored inside the home. However, it's typically recommended that you choose a specialty policy to ensure you have full coverage against a wider range of risks. Most insurance companies will require that you have a detailed appraisal of the items you wish to insure. You'll likely be able to choose from various coverage options and deductible amounts to find a policy that meets your needs.

Do you appraise jewelry?

We offer insurance appraisals on-site, performed by our Graduate Gemologists and accepted by all insurance companies. Upon request, any item purchased from Wellington & Co. Fine Jewelry will receive a free jewelry appraisal or watch appraisal, and free value updates at no additional charge.  Appraisals of pieces purchased elsewhere typically range from $100 to $150. Appraisals are performed by appointment.

How can I get my jewelry evaluated or appraised?

We perform appraisals on-site. A timeframe for the appraisal will be provided upon seeing the piece, and our appraisers will work with your schedule to make it convenient for you. 

What is your return policy?

We always hope you will be delighted with the jewelry and luxury watches you purchase from Wellington & Co. Fine Jewelry. However, if you need to make a return we understand. Contact us to learn more about our 7 day return policy for specific pieces and circumstances.

Is it worth selling old jewelry that I no longer wear?

Yes! Our experts can give you a free verbal appraisal of your valuables after inspecting them in person. You can then get immediate payment for your jewelry or trade it in towards a new purchase. 

Do you buy gold?

We purchase gold, silver, and precious metals in any condition. We also purchase diamonds, vintage or antique jewelry, collectible watches, and designer or fine jewelry. 

Do you repair pieces that aren't from Wellington & Co.?

Yes, we perform a wide range of repairs on all types of jewelry, from heirloom pieces you inherited to your favorites purchased from Wellington & Co. Fine Jewelry. We perform jewelry repairs, including polishing, tightening stones, soldering, ring sizing, rebuilding bent jewelry and full restorations. 

Is a pre-owned Rolex a good investment?

Rolex is a Swiss watch brand that has been around for over 100 years and is the gold standard of luxury watches. A vintage Rolex watch is a symbol of luxury and an investment in yourself. Whatever your tastes, we have something to suit you.